Refunds and Disputes

At ooxle we are committed to ensuring a positive shopping experience for all our customers. If you encounter any issues with your purchase, our support team is here to help.

Below you will find information on how to handle refunds and disputes, and how to get in touch with our support team for assistance.

Eligibility for Refunds

To qualify for a refund, please ensure the following:

  • The item was purchased within the last 30 days.
  • The item is in its original condition, unused, and with its original packaging.
  • Proof of purchase is available.

Please note that certain items, such as perishable goods, custom-made products, and digital downloads, are not eligible for refunds. For comprehensive details, refer to our Return Policy.

Refund Processing
  • Inspection and Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
  • Notification: You will receive a confirmation email once the refund has been processed.
Disputes

If you have an issue with a transaction or a seller, our goal is to resolve it quickly and fairly.

How to Report a Dispute:

Open a Dispute: If the issue remains unresolved, open a dispute through our marketplace:

  • Log in to Your Account: Sign in to your account on our website.
  • Go to Your Orders: Navigate to the “Orders” section in your account dashboard.
  • Select the Order: Find the order in question and click “Report a Problem.”
  • Provide Details: Complete the dispute form with details about the issue and submit it.
Dispute Resolution
  • Review and Mediation: Our dispute resolution team will review your case and mediate between you and the seller to find a fair resolution.
  • Resolution Timeframe: Most disputes are resolved within 10 business days. Complex cases may take longer.
  • Outcome Notification: You will be notified of the outcome via email.
Contact Support

If you need assistance with refunds or disputes, our Customer Support team is here to help. Please reach out to us through any of the following methods:

  • Email: ops@empyrean-ecommerce.com
  • Live Chat: Use the live chat feature on our website to connect with a support representative instantly.

Our support team is dedicated to helping you resolve any issues promptly and efficiently. Thank you for choosing ooxle.

We appreciate your business and are here to ensure your satisfaction.

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