I would like to return my order

We understand that sometimes an order might not meet your expectations, and we're here to help!

To ensure a smooth return process, please contact our Customer Support team for assistance. They will guide you through the steps to return your order.

Steps to Initiate a Return

Contact Customer Support

Email: Send an email to support@empyrean-ecommerce.com with your order number and reason for the return.

Our support team is available Monday to Friday, 9 AM to 5 PM (EST).

Live Chat: Use the live chat feature on our website to connect with a support representative instantly.

Provide Necessary Details

When you contact support, please have the following information ready:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Any relevant photos or documentation, if applicable
Receive Return Instructions

Our support team will review your request and provide you with detailed instructions on how to proceed, including:

  • Return authorization
  • Return shipping label (if applicable)
Packaging guidelines

Prepare and Ship Your Return

Package the Item: Place the item in its original packaging. If the original packaging is unavailable, use a suitable box to ensure the item is protected during shipping.

Attach the Label: Secure the provided return shipping label to the package.

Drop Off the Package: Take the package to the specified shipping carrier (e.g., USPS, UPS, FedEx) and drop it off. Be sure to obtain a receipt for tracking purposes.

Refund Process


1.
Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days.

2. Refund Method: Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Need Help?

Our Customer Support team is here to assist you every step of the way. Please don’t hesitate to reach out if you have any questions or need further assistance.

Thank you for shopping with us. We appreciate your business and look forward to serving you again!

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