We understand that sometimes plans change, and you may need to cancel an order. We're here to assist you through the process and make it as smooth as possible. Below are the steps to cancel your order:
Step 1: Log In
Log in to your account on our marketplace platform using the same email address you used to place the order.
Step 2: Navigate to Orders
Once logged in, navigate to the “Orders” section. Here, you’ll find a list of all your recent orders.
Step 3: Select the Order to Cancel
Find the order you wish to cancel from the list. Click on the order details to open it.
Step 4: Request Cancellation
Within the order details, you’ll find an option to “Request Cancellation.” Click on this option to initiate the cancellation process.
Step 5: Provide Reason for Cancellation
We value your feedback. Please provide a brief reason for canceling the order. This helps us improve our services and understand your needs better.
Step 6: Confirm Cancellation
After providing the reason, confirm your decision to cancel the order. Once confirmed, your cancellation request will be submitted to our team for processing.
Step 7: Await Confirmation
You will receive a confirmation email shortly after submitting your cancellation request. This email will confirm whether your request has been approved and provide any additional instructions, if necessary.
Important Note:
● Cancellation requests are subject to approval based on the status of the order and our cancellation policy.
● Depending on the stage of processing, cancellation may not always be possible. In such cases, we will work with you to find a satisfactory solution.
● Refunds, if applicable, will be processed according to our refund policy.
If you encounter any difficulties or have further questions about canceling your order, please don’t hesitate to contact our customer support team. We’re here to help you every step of the way.
Thank you for choosing our marketplace. We appreciate your understanding and cooperation.