Returns and Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns
We accept returns within 30 days of the delivery date. To be eligible for a return: The item must be unused, unworn, and in the same condition that you received it The item must be in its original packaging Proof of purchase may be required To start a return, please contact our support team at support@shop.ooxle.com or through our Contact Page. Our team will provide you with return instructions.

Please do not send items back without contacting support first.

Non-Returnable Items
Certain items may not be eligible for return, including but not limited to: Gift cards Downloadable or digital products Items marked as final sale

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@shop.ooxle.com with details and, if possible, photos of the issue.

We will work with you to resolve the problem as quickly as possible.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method Refunds may take 5–10 business days to appear, depending on your payment provider

Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item Original shipping charges are non-refundable unless required by law.

Contact Us
If you have any questions about our Refund and Return Policy, please contact us at: Email: support@shop.ooxle.com Contact Page: Available on our website